London bus passengers  get new online service

London bus passengers get new online service

 

Good news for London’s 2.4 billion bus passengers. They will now be able to get free information about their bus services, including any planned changes to their routes by joining an online community set up by London TravelWatch, the capital’s independent passenger watchdog.

A significant number of people have already joined the online community, receiving information about particular bus routes, as well as a newsletter addressing broader issues every four to six weeks. Members also have the opportunity to provide us with feedback on issues important to them, which we may be able to raise in our dealings with Transport for London.

The London Bus Users’ Online Community ensures that, in light of the amount of redevelopment projects affecting the road network, bus users are informed about the issues affecting their particular bus services and, especially, that they are given the opportunity to participate in how the service evolves.

John Stewart, Chair of London TravelWatch’s Policy Committee said: ‘Bus passengers are often the poor relations with rail and tube users grabbing all the headlines. This new service helps redress the balance.’

Issues relating to buses in the capital are particularly important. London Buses carry more than 2.4 billion passengers a year, and more people travel on buses every day than on the London Underground.

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